When is the shipping free?
After applying discounts/coupons/special offer codes, all orders over $60 are eligible for free shipping, with free shipping available […]
Shipping, Tracking & Delivery
Why is my order late?
If you haven’t received the order, and the delivery time stated on the shipping methods page is passed, please check
Do you ship to military addresses?
Yes, we do ship to APO and FPO addresses.When providing the shipping address at the checkout, please make
The carrier tried to deliver the package but I wasn\’t at home, what should I do?
In case you weren’t at home on the delivery day, please contact the carrier right away.In most cases,
The carrier tried to deliver the package but I wasn\’t at home, what should I do? Read Post »
Where are your products shipped from?
Heavenlywards is an online store without a physical location. Our craftsmen and products come from various parts of
My shipment was missing an item – What should I do?
Orders with multiple items are packed and shipped from our fulfillment centers based on stock availability.It can happen
My shipment was missing an item – What should I do? Read Post »
I haven\’t received my order yet – Whom should I contact?
If you haven’t received the order within the expected delivery times, please reach out to us and we’ll check everything right
I haven\’t received my order yet – Whom should I contact? Read Post »
My parcel is not moving or updating – What should I do?
Sometimes carriers experience a slight delay in updating tracking statuses.This can happen due to bad weather, holidays, customs
My parcel is not moving or updating – What should I do? Read Post »
How long will it take for my package to be delivered?
We ship all orders within 24 hours, however, delivery times vary depending on the location.Please check our shipping page to
How long will it take for my package to be delivered? Read Post »
Do you ship to my country?
Due to the ongoing global situation, we are currently not able to ship our items to some countries.Please