Why is my order late?

If you haven’t received the order, and the delivery time stated on the shipping methods page is passed, please check the latest update in the tracking number.
Sometimes carriers experience slight delays due to bad weather, holidays, customs checks, and backlogs, and an additional couple of days are required for the parcel to be delivered.

In case there isn’t a clear update on the tracking number, and the delivery date has passed, or if you have any concerns, please contact us. We’ll check everything right away.